Shipping and Delivery

Where we mail

Sanatanaa mails to addresses in the United States only. If you're not sure your address qualifies (for example, a U.S. territory or an APO/FPO/DPO military address), email us before you subscribe and we'll let you know.

How letters are sent

Every letter is printed and mailed for us by a print-and-mail partner and delivered by the U.S. Postal Service using First-Class Mail. Postage is included in your plan price. First-Class letters don't come with tracking numbers.

When letters mail

Early Launch, in time for the festive season. First letters begin mailing during the festive season. We'll email you when your first letter is on its way.

After that, letters mail once a month. Year of roots includes twelve letters, one each month.

We can't promise that a letter will arrive by a specific date or holiday. If you're giving Sanatanaa as a gift for a special day, consider letting the recipient know a letter is on its way.

Delivery times

Once mailed, First-Class letters usually arrive within a few days. Delivery times are set by USPS, not by us, and they aren't guaranteed. Weather, holidays, and busy mail seasons can slow things down.

Family plan envelopes

On the Family plan, each child (up to three) gets their own envelope with their name on it, all mailed to the same address. The envelopes travel separately, so they may arrive on different days. If one shows up before the others, the rest are usually close behind.

Changing your address

Email hello@sanatanaa.com with your new address before the monthly mailing. The sooner, the better. If that month's letter has already gone to print, the change starts with the next letter. Please double-check the address and each child's name at checkout, since that's exactly what we print.

Lost or damaged letters

If a letter doesn't arrive or shows up damaged, email us and we'll resend it free. See our Cancellation & refunds page for details.